PRIVACY POLICY

We use contact information provided by individuals only to communicate with those interested in our organisation and offer and those who are residents at Tonic@Bankhouse.

Tonic Housing Association may receive your personal information in several ways, however, we never buy, sell or lease lists:

You submit your email address via our website to be kept up to date with our journey

This information is only used to send you relevant Tonic news. When you receive an email from Tonic via one of our mailing lists you can unsubscribe at any time via a link at the bottom of each email. You may change your mind at any time by emailing us at info@tonichousing.org.uk. Your information will be kept secure at all times.

You write your contact info on a paper form in order to be kept up to date with our journey

This information is only used to send you relevant Tonic news. You may change your mind at any time by writing to or emailing us at info@tonichousing.org.uk. Your information will be kept secure at all times. Once the data from a paper form is uploaded to our database, the form is destroyed.

You submit information to Register your Interest via the form on our website

This information is gathered for research and marketing purposes to allow us to better understand individuals who are interested in living in a development like Tonic@Bankhouse. By completing this form you may have provided us with sensitive data and have consented to allowing us to retain the information you have provided. It will only be used internally and will be kept secure at all times. If you select the option on the form to be kept up to date then we will add your email address to our mailing list.

YOU SUBMIT INFORMATION in regards to A tonic@Bankhouse PROPERTY sale or tenancy

All personal information, in any form, obtained in connection with a purchase or rental of a Tonic property and any further information obtained while residents are living at Bankhouse (including any information on care needs and next of kin) will only ever be used internally and will be kept secure at all time.

You submit information for a survey via an online portal or other channels

This information is gathered for research purposes. By completing a survey you have given us explicit consent to retain the data (possibly sensitive) you have provided and we assure you that it will only be used internally and will be kept secure at all times.

All information is gathered solely for the use of Tonic Housing Association Limited and we will not lease, distribute or sell your personal information to third parties unless we are required by law to do so.

The above data may be processed by online service providers including MailChimp, SurveyMonkey and Google’s Workspace apps for our internal use but will not be visible to them (i.e. information is stored but not viewed).

Your rights

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee may be payable. If you would like a copy of the information held on you please write to Tonic Housing, Unit 128, China Works, 100 Black Prince Road, London, SE1 7SJ or info@tonichousing.org.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you have a complaint regarding how your data has been processed we refer you to the Information Commissioner’s Officer.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Tonic Housing Association Limited is a data controller registered with the Information Commissioner’s Office under number: ZA765848.